At BQ Travels and Tours Ltd, we are committed to providing transparent and professional services. Due to the nature of travel services, the following policy applies:
- All consultation fees, professional service fees, administrative charges, visa processing fees, and documentation fees are non-refundable once work has commenced.
- Payments made to airlines, embassies, hotels, insurance providers, government agencies, tour operators, or other third-party suppliers are subject to the refund policies of those respective providers.
- Cancellation requests must be submitted in writing.
- Approved refunds, where applicable, may be subject to administrative charges, supplier penalties, processing fees, currency exchange fluctuations, and bank charges.
No refund shall be granted for:
- Visa refusals by any embassy or immigration authority.
- Incorrect, incomplete, or fraudulent information supplied by the client.
- Failure to provide required documents within the requested timeframe.
- Missed flights, missed appointments, or failure to travel.
- Changes in immigration laws, airline schedules, government regulations, travel restrictions, or force majeure events beyond our control.
Where a refund is approved, processing may take 15–30 business days, subject to supplier processing times.
BQ Travels and Tours Ltd reserves the right to determine the refundable amount, if any, after deducting all applicable charges and expenses already incurred.